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Random Client Interactions/Support Tickets:

These are client comments and feedback to our support techs and sales department.

On Sat, Dec 19, 2015 at 6:21 AM
[email protected]

Thank you for the services you have provided, your customer support has always been outstanding and I have no hesitation recommending you to others.

Kind Regards
Kellie S.


Ticket ID: 2506
haven — Jun 17 2015, 4:49 PM

Just looked and I think we’re in business:

Mem: 4096000k total, 1043904k used, 3052096k free, 0k buffers
Thanks so much! Perfect.

You guys have been great.

Closing the ticket now.


Sales — Jun 5 2015, 2:12 PM
FTP Backup account credentials:

Username: HDxxx
Password: HDxxxxx

You should have 50GB space.

Thank you,

Sales department

3 Days Ago reply William — Jun 8 2015, 1:26 PM

Awesome and thanks.


March 5th 2015

(Recent design & logo project)

…Yes, this is perfect!  Thank you very much.


Sent from my iPhone


Shanu Varma reviewed Hosting And Designs L.L.C. — 5 star
Tuesday Mar 25th 2015

I have used Hosting and Designs since 2005 and will recommend their service as second to
none, I cannot fault them in any way and their technical support is the best I have ever


Allan — Dec 4 2014, 1:02 PM

…this is a great company with excellent support.

ADsignum — Nov 24 2014, 4:50 PM
…thank you much for the help so far, I thought the server was gone for good already.


supportpro — Nov 24 2014, 2:36 PM (Security)
The issue has been sorted.

Your server has new root password: ——–

Also we have re-configured the IPs whcih are not pinging and all the IPs are pinging without any issues.

Please have a look into the ping results of the IPs.


On Jun 17, 2014, at 13:25, Một Góc Phố wrote:

I am waiting for your good news.
Thank you so much for your time and effort.
Một Góc Phố
On Tue, Jun 17, 2014 at 7:19 PM, sales wrote:

You should be online now. Please let me know if we should get started on the data transfer for you. I can have your new server setup within the hour.

On Jun 17, 2014, at 17:34, Một Góc Phố  wrote:
…That’s great news! Thank so much for your help.

You mention that I need to let you know if you should get started on the data transfer…Is this the data from the old server to the new server? If it is, then please get started on the data transfer as soon as you can….

Thanks again!

Một Góc Phố


Dec 9 2013, 9:44 AM fcinc
“Thanks Nick,

Everything looks great. I’ve made the DNS change to point our domain to this new server and things are running very smooth… and fast. What a totally awesome server!”


Sep 26 2013, 11:54 PM
Dear H&D Sale Staffs,

We are very happy with your technical support staffs helps and professional services.

Thank you for your prompt attention to our problem too

T. Pham

Atreyee on Wednesday, March 27, 2013
Hosting and Designs is very good at a very low price and they support customers requirements. This combi makes life easier for anyone who is planning to do any business. I highly recommend.

Kenny Lessing from *.com on Thursday, March 14, 2013
I have been using Hosting and Designs for nearly 5 years. They have been great to me, the team offer awesome help!

Jack on Monday, February 04, 2013
Hosting and Designs offers comprehensive and quality care to its consumers. I would highly recommend them for any person who values top notch service and affordability.

When I first started, I needed quite a bit of technical support. With Hosting and Designs
the customer service has been beyond what I expected. It was like they really cared
whether I succeeded or not! My needs have changed as my company has grown and
they have been there every step of the way with exactly what was needed!

CJ on Thursday, January 30, 2013

Hosting and Designs is a great service, offering nothing but the highest quality.
Not only that, but at the best rates. Their support goes above and beyond!

by Josh May from LavaLamp on Monday, November 19, 2012

Hosting and Designs provide great hosting and flexible packages at great prices.
Customer Service is off the charts. I highly recommend Hosting and Designs!
Don’t make the same mistakes we did by searching for months. With Hosting
and Designs you have found it.

by Bruce Barnett from Indy Hyundai-Bob Rohrman Auto Group on Monday, October 29, 2012

What I appreciated about H&D is how quickly they responded to a server crisis
I was having with my previous host. When I have issues, I get a response within
a few hours, and almost immediately if it is a server reset. The wonderful thing
about H&D is that the server is stable (no resets for months) and there is no need
to contact the technicians because everything is always working.

by Chris Billows from Promaginy on Monday, October 22, 2012

Hosting and Designs provide excellent hosting solutions for growing companies
at a very affordable rate. Their sales representatives and technical support is
extremely knowledgeable and they have been able to provide me with a solution to
any problem I encountered almost instantaneously. APS 400 certified, so there is
virtually no downtime which is extremely important for business hosting solutions.
Highly recommended!! 10/10 !!!

Hosting & Designs was great.

” I started with hosting and Designs in 2010 and they have always been

Whenever I had a request it was always processed quickly and I have to
say for what they offer the prices were always lower than everywhere else.

The server I had never had downtime. The technical support was always
easy to understand and felt really knowledgable. When I had an issue with
server that I could not fathom why it was happening and had a few people
trying to get it working, and then I submitted a ticket and within 20 minutes
the problem was resolved.”-

by James Campbell

Great Hosting Company!!!

” I have bought about 4 servers from these guys now and I have loved every
one of them. I started out small and got their cheapest package and as my site
grew my server grew. They were great with answering any of my questions I
had about servers. One thing I love about this company is their customer
support. They are very quick to reply and are very knowledgeable. I do not
think there was a question I asked that was not answered within the hour with
the correct answer. I highly recommend these guys to any one. I do plan to
use them for all my hosting needs.

Thanks! “- by Mike Smith

Thanks Hostinganddesigns

” I have several servers with several companies, Hostinganddesigns is definitely
the best, with them I have a server Dual Xeon 3.06Ghz and the price is the lowest
I have found on the Internet, the server is on 24 hours over 24, the accessibility is
good (125ms ping I am in Italy) only small problem is that Hostinganddesigns
install a non standard kernel, but this made me any problems (I am a guru in both
Linux and Windows) so I replaced remotely the kernel without requiring any
technical intervention.

All my services are working properly.
Thanks Hostinganddesigns. ”

– Agostino Scalera

Hello, i just wanted to let you know you guys are doing a fantastic job with your
servers. for the last 2-3 days, i’ve received zero lag, zero problems, and high

Mathew Lyon

…sorry if its not a normal request. I apreciate everything that has been done. It
is a shame we had a bad start because of miss comunication but everything seems
to be going great. Thank you for everything. Its a great service that you have

Felipe Valls

Hello Lars and Kumar, first let me state that your company has been absolutely
very kind and very very helpful to me…I will never have anything bad to say
about all you have done. Thank you so much, Lars you and your staff are wonderful.

Sincerely, Joan Orsi

Thanks for your wonderful support and excellent support in resolving our initial
queries. We are almost done setting up this windows 2003 server. Till date we
have not experienced any problem and hope the same in future also.

Once again thanks to you and your team.

With warm regards, Manish M Bhat

…I have been very happy with both [services and the server] … have been very
happy and I will be recommending your service (whether for dedicated servers or
otherwise) to everyone who is in need.
Thank you!


Thank you for your continued efforts to make this process as expedient as possible. I
do appreciate it….I did feel a sense of concern and diligence on your side to get me up
and running as soon as possible. Thank you!

Matthew Guillot

I have been looking for a server for well over a month now, and with all the
different companies that i have talked to, i have never seen such great service
and great people skills from a Representative before.

…what really made me choose to go with was the great
service that i was given.
Jared Ryan

I have to say that I’m VERY happy with the server you have setup for me….100%
uptime sice october. I’m have used several hosting companies, and have had much
downtime and problems. But I have only good thing to say about your services….

Kenneth Myhre

By the way, the server is working very well, we are very happy with your service !.

Best regards


You are the best of the best. I will not do web hosting business with any body else.

Sincerely Joe Earhart

….The service you guys have provided has been outstanding. I recommend you to any
one i know with dedicated server needs….I’ll be upgrading to the 6600 transfer early
next month. You guys have been great. I really got lucky when I chose you guys for my
server. Again, thanks for all the great support and correcting the issue so quickly….

Andrew Darrow

Thanks for the quick help and additional info… you guy’s rock!
Douglas Hay

You provide the best value, hands down, in the discount dedicated server market. Great
price and great support/stability. I’ve worked in the managed hosting industry for several
years so I know the difficulties that the business can present. Needless to say I am
impressed with your service, especially at that price point.

Thanks again,
Mike Ortiz


Thank you, I have managed to install plesk on it using my licence key and flash media
server as well.

One thing I have to praise you about is your ability and willingness to help out.

As a result the server you have provisioned worked first time with the fms and plesk
install, and for that I am very thankful as you really did listen to what I wanted.

I am about to move my chat site from their server to yours and look forward to a long
business relationship with you.

Thank you very much indeed
Shanu Varma

I know I’ve said this once before, but I’m gonna say it again. I continue to be impressed
with the products and services that you guys offer. I love working with the friendly,
helpful, and caring staff there, and have be nothing less then amazed at the quality and
value you offer! I have recommended you to various friends, family, and even a few
people that I work with. So thanks!

A lifelong H&D Customer,